Tip: Your Impulse Help Account
Some of you may have already come across the Impulse Help account when you first come on to the platform. As the sidekick to the Official Impulse account, the help account exists to guide you in making better on-platform decisions to improve the exposure of your personal profile and to offer assistance when you are having a problem.
You can contact the Impulse Help account using the messenger system in the header. Feel free to use this at any time. The Help account is created to offer intelligent, automated, advice based on the questions you ask. However, you may experience a slower response if your question is a little complex, and we will step into and take over for a more personal touch. As we upgrade the system and it learns what questions are frequently asked the messenger system will be faster and more comprehensive in its response.
What Should You Ask?
You can ask us anything! Whether you are struggling to find a certain button, don’t understand a feature, or simply struggling to choose what to eat for dinner, Impulse and the team will be here for you. Also, eat fruit and veg to grow big and strong.
What Will We Say?
If our system notices that you haven’t tried out certain features (such as uploading a profile picture, re-beated a product, uploaded, etc.), it may send you a message to give it a go. This isn’t intended to be annoying, but is there to offer you practical advice to get more followers and more interaction with the items you share. Everyone wants to be the best and the Impulse Help account wants to facilitate that. We’ve even received feedback from some stores that the help account has provided advice to them analogous to that of a personal business consultancy in improving social engagement with their products. Try it out and see if we can help you too!
Noticeably, the platform has a thing for curating content properly. It will flag uploads that don't fit our optimum upload ethos, and therefore will let us know that we need to explain why content has been removed. Please don't take this personally, we are simply trying to increase your engagement on the platform.
Our Help account is a smart way for both users and stores to grow and understand the intricacies of social shopping. It is a simple way to help you build on you current knowledge of social commerce and encourage you to be a pioneer in the future of shopping. Ask for help not because you are weak, but because you want to remain strong.